Qmatic has formed a new partnership with Signagelive, to deliver effective and bespoke customer journey management solutions for the retail, healthcare and hospitality markets. The new solution developed collaboratively by Qmatic and Signagelive debuted at Integrated Systems Europe 2018, with a full-scale demonstration of the technology in a live ‘food-to-go’ setting.
Vanessa Walmsley – Managing Director – Qmatic UK
Joining forces with Signagelive is a fantastic opportunity for us to increase our presence across a number of sectors. We believe that uniting our innovative customer journey management solutions with Signagelive’s market leading digital signage will bring real benefits to service providers working across the retail, healthcare and hospitality markets. Whether users are arriving at a hospital for an outpatient appointment, visiting a retail store or going into a ‘food-to-go’ outlet to buy a burger, they always need clear, detailed information about the status of their journey.
The way we shop and interact with different services is changing rapidly with the introduction of technology such as self-serve kiosks and mobile check-ins, giving service providers new opportunities to interact with their customers or patients. However, these different routes to service need to be brought together under a connected customer journey management solution. Working together with Signagelive, we have built a comprehensive digital signage solution that incorporates advanced customer journey management, creating the ultimate solution for a wide variety of markets.
Jason Cremins – CEO – Signagelive
Providing exceptional customer journey management is critical for a wide range of sectors, because of the different customer requirements and the necessity to display clear, accurate information at every stage of the customer journey. The collaboration with Qmatic is essential to helping our partners deliver this, enabling partners to bring advanced functionality to our digital signage offering and go to a wide range of markets with a much stronger proposition. We look forward to working with Qmatic on a number of exciting projects and to further strengthening our partnership.
To see a demonstration of the Qmatic and Signagelive solution, visit booth #1736 at Digital Signage Expo DSE on 28-29 March at the Las Vegas Convention Centre.
Qmatic Group leads the market in customer journey management technology solutions. For more than 30 years, we have helped public and private organisations create remarkable customer experiences with software and hardware solutions that seamlessly connect online and onsite engagements. Our integrated enterprise platform and analytics provide the insights to better orchestrate customer interactions, offer timely promotions, and optimize staff and resource planning. Every year we enable 1.8 billion customer journeys across 120 countries. Qmatic has its headquarters in Sweden and is represented globally through a broad network of subsidiaries and partners. We are committed to connecting people to services.
Signagelive’s digital signage platform is used globally by over 1,900 organisations to manage their networks. Supplying digital signage software and services to multiple markets including retail, education, and hospitality, to over 46 countries across EMEA, Americas and Asia Pacific. Its innovative technology media playback software is written in HTML5, is cloud-based and is compatible with an unrivaled number of display screens, mobile devices and video wall display systems.