Job Posting: Waveguide, Associate Digital Content Technician

Point of Contact: Antoinette Tope

Company: Waveguide



Position type: Full-time


Job Description:
The Associate Digital Content Technician (ADCT) is responsible for the effective daily operation of the recently expanded Digital Signage, Totem, Videowalls, and Wayfinding assets and programming features contained within the newly renovated conference centers. The ADCT functions as the liaison between the onsite equipment and Digital Content Manager (DCM) to support these complex systems.

Key Responsibilities:
Tests and reviews the daily content on the digital signage to ensure accurate conferencing schedules and events.
Ensures accurate EMS data integrity on digital signage throughout various client sites.
Performs daily monitoring (via preventative maintenance sweeps) to ensure all displays are showing accurate information.
Supports any ad hoc scheduling/content change requests for all signage.
Engages Multimedia Technicians for 1st and 2nd level break/fix of Digital Signage, Totems, and Videowalls as required.
Available to assist Multimedia Technicians as requested.
Ensures key stakeholders are kept aware of resolution activities and root cause follow-up, specifically the DCM.

Preferred Qualifications:
Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
Working knowledge of Microsoft Office (Word, Excel, Skype, PowerPoint, Outlook) and Google applications.
Experience in the Adobe Creative Suite (Photoshop, Premiere) and Cinema 4D.
Ability to work independently and excel in a team environment.
Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
To be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality
3-5 Years AV and presentation technologies experience
3-5 Years customer service experience
High School diploma or equivalent a must
Industry relevant training or technical courses a plus